Overview of Contact Errors

If media shared from your account is not able to be delivered, the errors are logged in the Contact Errors Report. This report can be used if you are not finding a lot of engagement from particular families, as this report will let you know if the messages are not arriving. It may be that the contact information needs to be updated, or is being bounced by the recipients' provider.

Report Table of Contents

1. Accessing Contact Errors
2. Viewing Contact Errors 

Accessing Contact Errors

Access the Contact Errors Report from the Kaymbu or COR Advantage app on your device or from the website my.kaymbu.com by going to Menu > Reports > Contact Errors. After selecting Reports, users with the COR Advantage assessment will select Family Engagement and then select Contact Errors.

Please note, access to Reports from a mobile device is dependent on the size and orientation of your screen. Your device must have at least 768 pixels and may need to be in landscape mode in order to access the report. 

Viewing Contact Errors

When you first open the Contact Errors, you will see the name of students, parents, centers, classrooms, contact information, and error code from the entities you have access to. Please note, this report cumulates and does not clear or reset. 

From the error column, you may notice different errors, such as dropped or bounced. Dropped typically indicates that there was a technical issue, which could be with the recipient's email client. Bounced means the email failed to deliver due to the email not being valid. This happens if the email address is not spelled correctly, the email doesn’t exist, or even if the recipient’s email client is down due to a server issue.

You can choose to download the Contact Errors by selecting the download icon in the top right corner.