Overview of Shared Content Report
Communication sent via Kaymbu can be retrieved, viewed, and tracked for delivery and opens by each recipient through the Shared Content Report. Formally known as Sent Messages Report, this is a wonderful tool to learn how your families are engaging with the content you send out and keep a record of all information if you ever need to print something for your archives.
Table of Contents
Accessing Shared Content Report
Access the Shared Content Report from the Kaymbu or COR Advantage app on your device or from the website my.kaymbu.com by going to Menu > Reports > Shared Content. After selecting Reports, users with the COR Advantage assessment will select Family Engagement and then select Shared Content.
Please note, access to Reports from a mobile device is dependent on the size and orientation of your screen. Your device must have at least 768 pixels and may need to be in landscape mode in order to access the report.
Viewing Shared Content Report
The Shared Content Report includes an archive of all Daily Sheets, Family Comments, Messages, Moments, Storyboards, Portfolios, Voice Broadcasts, and Weekly Digests. When you first open the Shared Content Report, you will initially see all communication that has been sent out from the entities you have access to. You then choose to sort by student, date, and/or type. Directors can sort between classrooms whereas Administrators can sort by the center.
The default Shared Content screen will show you when the message was delivered, the type of message, the subject, and the total number of opens. If you click into Message Details, you can see each recipient's individual open rates, as well as view the Message in full. You also have the option to print the message itself by selecting the three dots in the top right corner and selecting print.
Recipients
When viewing the Message Details, the report will indicate whether the recipient received the content through email, the Kaymbu for Families app, or both. Please note that family members will receive content depending on their Notification Settings.
- Email: When an email address is listed, this indicates that content was sent to the recipient via email.
- Family App: When the recipient's name is listed along with a purple app icon, this indicates that content was sent to the recipient through the Kaymbu for Families app.
Delivery Status
When content has just been shared with recipients, you will notice a delivery status of "Sent" on the Shared Content Report.
Once successfully delivered to the recipient's email address or the Kaymbu for Families app, the status will then be updated to "Opened" or "Delivered." When an email has been viewed, the report will reflect the number of opens it has received. However, please note that the system cannot determine whether or not content has been opened or viewed through the family app. Instead, it will indicate whether content has been successfully delivered.
Sometimes, content may not get successfully delivered to recipients. When this occurs, the following errors will appear on the Shared Content Report. Additionally, this information can be found in the Contact Errors Report.
- Bounce Error: This error occurs when the email fails to deliver due to the email address not being valid. This happens if the email address is not spelled correctly, the email doesn’t exist, or even if the recipient’s email client is down due to a server issue.
- Rejection Error: This error occurs when emails are rejected when the recipient’s email client (Yahoo, Gmail, Outlook, etc.) intentionally blocks messages from our domain (@inbox.kaymbu.com). The most common way emails get rejected is if any email addresses that end with our domain are marked as spam. Sometimes, email clients might flag it as spam automatically if they notice that there are a lot of emails coming from our domain. If marked as spam, the best thing to try is to make sure our domain is whitelisted.
Please note, subscription plans have various lengths of content retrieval. Users with free accounts have a 7-day retrieval limit whereas Kaymbu Basic and COR Advantage Limited plans have a 30-day limit. Kaymbu Pro and COR Advantage Standard plans both have unlimited lengths of data retrieval. For questions about your subscription, visit Subscription Management.
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