How do Families Receive Information?

Families can receive information in various ways, but our best recommendation is through the Kaymbu for Families App. Not only does the Kaymbu for Families app allow families to select their notification settings, but it also serves as a hub for all information that is shared, including Moments, Storyboards, Daily Sheets, and Messages. 

Table of Contents

1. Family Contact Methods
   • App Notifications
   • Email & Text Message
   • Urgent Messages

2. What Notifications will Families Receive?

Family Contact Methods 

Families have three options to receive communication from the Kaymbu system, including app notifications from the Kaymbu for Families app, email, and text messages, depending on their stored contact information. You can learn more about adding family members and their contact information in this Family Management article. 

Teachers can support families by making changes to their notifications as well. From the Roster, teachers can toggle email notifications and app notifications on and off. If a family member has not yet downloaded the Kaymbu for Families app, the App Notification option will be disabled by default.

App Notifications 

App notifications are available to families that have downloaded Kaymbu for Families. Once families have signed into the app, they will be prompted to enable notifications. Enabling notifications will send push notifications whenever content has been shared with families. 

Families can change their email and app notifications directly through the Kaymbu for Families app! This functionality will allow families to customize their notification settings by choosing between email, app notifications, or both email and app notifications. 

It is important to note that notifications must be enabled for the Kaymbu for Families app (which can also be accessed through the device's settings) in order for families to have the ability to customize their app notification settings.

Email & Text Message

If families do not have the Kaymbu for Families app, communication and content regarding their child will be sent via email. Email is the default method of communication for families. If a family member has both an email and a phone number in their profile, all communication will default to email.

It is important to note that families will only receive text messages (SMS) if a Conversation or Announcement is marked as Urgent.

Urgent Messages 

When a Message is sent as Urgent, families will receive notifications across all stored contact methods. For example, if a family member has the Kaymbu for Families app as well as their email and phone number saved to their profile, they will receive notifications through all three methods.

What Notifications Will Families Receive?

After customizing Notification Settings, families will receive content via their selected method - email, app notifications, or both. Families will receive notifications when the content below is sent to them: 

• Moments 
• Daily Sheets
• Messages (Conversations & Announcements)*
• Portfolios and Family Reports 
• Lesson Plans

* Families will also receive text messages (SMS) if a Conversation or Announcement is marked as Urgent.